About PRM-Service

Regulation (EC) No. 1107/2006 concerning the rights of disabled passengers and passengers with reduced mobility when travelling by air became effective at 26 July 2008.

Due to this Regulation the overall responsibility for assistance services at the airports has been transferred from the individual airlines to the airport operators. The regulation demands a uniform service level at all European airports.

At Frankfurt Airport, the owner and operator, Fraport AG, has assigned the company FraCareServices GmbH with the provision of the assistance services as of 1 July 2008.

FraCareServices GmbH is a joint-venture between Fraport and Deutsche Lufthansa AG. The assistance is free-of-charge for disabled passengers and passengers with reduced mobility.